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FAQs
The following are answers to the most commonly asked questions. However, if you would like additional information please contact our offices on 08 9335 2533 or email consulting@iea.com.au.
- Do you charge by the hour or can you provide a fixed cost for your services?
- What are your hourly rates?
- Do you provide a Help Desk Service?
Do you charge by the hour or can you provide a fixed cost for your services?
We normally charge you for the hours that we work. Where submissions are made by IEA, we advise in the quotation that we will not charge you for the hours that are not required to complete the work. However, we can also provide a fixed cost if you would prefer.
What are your hourly rates?
We do not have a fixed fee structure, our rates vary depending on the job we are asked to do.
Do you provide a Help Desk Service?
Yes we do. The Help Desk Support service allows the Records and Information Officer access to IEA’s Senior Records Management Consultant via on site, telephone and email contact. The aim of this service is to allow clients the opportunity to seek advice and guidance on any queries in regards to the records management system.
Much like a maintenance contract on a piece of office equipment, the annual support contract has a one off annual fee paid at the commencement of the service. The Help Desk service is calculated on a 12 month contract. Attendance on site is calculated in 4 hour blocks. Any time which is unused is lost.
Blocks can be purchased in 10, 20 or 30 hours