Gap Analysis

Determining gaps in skills, knowledge and the information management culture

Gap Analysis


Using standardized tools and methodologies we can determine gaps in organizational skills, knowledge and the information management culture.

These tools include:
  • Information Audits
  • Functional Gap Analysis
  • Information Maturity Models. 

Information Audits are an essential first step in any change management program. Information Audits determine what an organisation actually does, rather than what an organisation may think is happening. The Information Audit highlights areas which will need addressing as the organisation moves forward.


Information Audits provide an independent review of records management systems, procedures and documentation to ensure that systems are compliant, or if the system follows industry standards and best practice guidelines.

These include but are not limited to:
  • Business Reviews
  • Business Process Analysis
  • Audits using HB278.2009 Recordkeeping compliance
  • Health checks using IEA’s in-house compliance model. 

Functional Gap Analysis characterises the differences between what a system and / or process can do and what it is they are supposed to do. The size of the gap will determine what impact the problem is likely to have across the organisation.

Information Maturity models provide a clear picture of the gaps in an organisation and are particularly useful when:
  • Introducing new technology: Whilst training on the new system will be required it may also highlight associated training needs. For example, moving from a largely paper based office environment (are there any of those anymore?) to an electronic environment, will mean users will need training on the new system as well as the associated systems, for example Word processing and Email. 
  • Change in Job Descriptions (New Duties): As our duties change, so does our need for new / additional training. 
  • To improve productivity and safety issues: by teaching people new skills and processes. 
  • To improve product lines or fill gaps in the market: Businesses that do not build or adapt to the ever changing needs of the market place will rarely stay in business over the long term.