Help Desk - Do you have a Help Desk Service?

Yes we do. The Help Desk Support service allows the Records and Information Officer access to IEA’s Senior Records Management Consultant via on site, telephone and email contact. The aim of this service is to allow clients the opportunity to seek advice and guidance on any queries in regards to the records management system.

Much like a maintenance contract on a piece of office equipment, the annual support contract has a one off annual fee paid at the commencement of the service. The Help Desk service is calculated on a 12 month contract. Attendance on site is calculated in 4 hour blocks. Any time which is unused is lost.

Blocks can be purchased in 10, 20 or 30 hours